Global VoIP Services Market – Size, Share, Growth, Segment, Trends and Forecast, 2015 – 2021

Global VoIP Services (Domestic VoIP Calls and International Long Distance VoIP Calls) Market by Configuration (Phone-to-Phone, Computer-to-Phone and Computer-to-Computer) for Hosted Business, IP Connectivity, Managed IP PBX, Individual Consumers and Corporate Consumers: Global Industry Perspective, Comprehensive Analysis, Size, Share, Growth, Segment, Trends and Forecast, 2015 – 2021

Global VoIP Services Market: Study provides historic data of 2015 along with a forecast from 2016 to 2021 based on revenue (USD Billion)


The report covers forecast and analysis for the VoIP services market on a global and regional level. According to the report, global demand for VoIP services market was valued at over USD 83 billion in 2015, is expected to reach above USD 140 billion in 2021 and is anticipated to grow at a CAGR of above 9.1% between 2016 and 2021.The study includes drivers and restraints of the VoIP services market along with the impact they have on the demand over the forecast period. Additionally, the report includes the study of opportunities available in the VoIP services market on a global level.

Growing technological advancement for development of network infrastructure and wireless mobile communication majorly drives the VoIP services market. Rise in number of portable device customers, has led the demand for VoIP services. Attributes such as packaged services and the rising demand for portable device is increasing across the individuals and corporate sector resulting into the spurt in demand for VoIP services. Constantly updating services by telecommunication players generates healthy competition among players contributing to escalating demand for VoIP services. However, the lack of acceptance from the local sectors poses impact on the growth of the VoIP services market. Strict rules and regulation from the government to save the local telecom services hinder the growth of market. VoIP services market likely to open new market avenues in the near future owing to moving work force or migration and increasing the international calling.

In order to give the users of this report a comprehensive view on the VoIP services market, we have included a detailed competitive scenario and type portfolio of key vendors. To understand the competitive landscape in the market, an analysis of Porter’s five forces model for the VoIP services market has also been included. The study encompasses a market attractiveness analysis, wherein type segments are benchmarked based on their market size, growth rate and general attractiveness.

Based on type, the VoIP services market can be segmented into domestic VoIP calls and international long distance VoIP calls. International long distance VoIP calls emerged as the leading segment with 52% of total revenue share in 2015 and are further expected to rise to 62% in forecast period due to expanding globalization between the business organizations across different industries. Commercial clients in Europe and North America have largest revenue for international long distance VoIP calls. Phone-to-phone, computer-to-phone and computer-to-computer are the configurations for VoIP services. Among all, computer-to-computer segment was the leading configuration in 2015 with more than 35% of share. Phone-to-phone is also estimated to show high growth in VoIP services in the coming up years.

Hosted business, IP connectivity, managed IP PBX, individual consumers and corporate consumers are the key users in VoIP services market. Hosted business held the majority of shares in 2015, in terms of revenue. Managed IP PBX and IP connectivity is likely to experience significant growth within the forecast period.

The study provides a decisive view on the VoIP services market by segmenting the market based on type, configuration, end user and region. All the segments have been analyzed based on present and future trends and the market is estimated from 2015 to 2021. The VoIP services market can be segmented into domestic VoIP calls and international long distance VoIP calls. Phone-to-phone, computer-to-phone and computer-to-computer are the configurations for VoIP services. Hosted business, IP connectivity, managed IP PBX, individual consumers and corporate consumers are the key users include in VoIP services market. The regional segmentation includes the current and forecast demand for North America, Europe, Asia Pacific, Latin America, and Middle East and Africa with its further bifurcation into major countries including U.S., Germany, France, UK, China, Japan, India and Brazil.

The report covers detailed competitive outlook including the market share and company profiles of the key participants operating in the global VOIP services market include Viber Media S.r.I., InPhonex LLC, Vonage Holdings Corp, AT&T, Microsoft Corporation (Skype), Avaya, Nextiva, Inc., Sprint Corporation, 8×8 Inc., RingCentral, Inc. and Vonage Holdings Corporation among others.

This report segments the VoIP services market as follows:

VoIP Services Market: Type Segment Analysis

  • Domestic VoIP Calls
  • International Long Distance VoIP Calls

VoIP Services Market: Configuration Segment Analysis

  • Phone-to-Phone,
  • Computer-to-Phone
  • Computer-to-Computer

VoIP Services Market: End user Segment Analysis

  • Hosted Business
  • IP Connectivity
  • Managed IP PBX
  • Individual Consumers
  • Corporate Consumers

VoIP Services Market: Regional Segment Analysis

  • North America
    • US
  • Europe
    • Germany
    • France
    • UK
  • Asia Pacific
    • China
    • Japan
    • India
  • Latin America
    • Brazil
  • Middle East and Africa

Chapter 1. Preface

  • 1.1. Report description and scope
  • 1.2. Research scope
  • 1.3. Research methodology
    • 1.3.1. Market research process
    • 1.3.2. Market research methodology

Chapter 2. Executive Summary

  • 2.1. Global VoIP service market revenue and revenue, 2015 – 2021 (USD Billion)
  • 2.2. Global VoIP service market: Snapshot

Chapter 3. VoIP service Market –Industry Analysis

  • 3.1. VoIP service : Market dynamics
  • 3.2. Value chain analysis
  • 3.3. Market drivers
    • 3.3.1. Global VoIP service market drivers: Impact analysis
    • 3.3.2. Rise in number of portable device customers
    • 3.3.3. Rapid advancement in network infrastructure
  • 3.4. Market restraints
    • 3.4.1. Global VoIP service market restraints: Impact analysis
    • 3.4.2. Regulations led by the government to defend the local telecom services
    • 3.4.3. Low acceptance from the residential sector
  • 3.5. Opportunities
    • 3.5.1. Growing demand from emerging countries
    • 3.5.2. Increasing international calls
  • 3.6. Porter’s five forces analysis
    • 3.6.1. Bargaining power of suppliers
    • 3.6.2. Bargaining power of buyers
    • 3.6.3. Threat from new entrants
    • 3.6.4. Threat from new substitutes
    • 3.6.5. Degree of competition
  • 3.7. Market attractiveness analysis
    • 3.7.1. Market attractiveness analysis by type segment
    • 3.7.2. Market attractiveness analysis by configuration segment
    • 3.7.3. Market attractiveness analysis by end user segment
    • 3.7.4. Market attractiveness analysis by regional segment

Chapter 4. Global VoIP service Market – Competitive Landscape

  • 4.1. Global VoIP service : company market share
  • 4.2. Global VoIP service market: Type on capacity (subject to data availability)
  • 4.3. Global VoIP service market: Raw material analysis
  • 4.4. Global VoIP service market : Price trend Analysis

Chapter 5. Global VoIP service Market – Type Segment Analysis

  • 5.1. Global VoIP service market: Type overview
    • 5.1.1. Global VoIP service market revenue share by type, 2015 and 2021
  • 5.2. Domestic VoIP calls
    • 5.2.1. Global domestic VoIP calls market, 2015 – 2021 (USD Billion)
  • 5.3. International long distance VoIP calls
    • 5.3.1. Global international long distance VoIP calls market, 2015 – 2021 (USD Billion)

Chapter 6. Global VoIP service Market – Configuration Segment Analysis

  • 6.1. Global VoIP service market: Configuration overview
    • 6.1.1. Global VoIP service market revenue share by configuration, 2015 and 2021
  • 6.2. Phone-to-Phone
    • 6.2.1. Global phone-to-phone market, 2015 – 2021 (USD Billion)
  • 6.3. Computer-to-Phone
    • 6.3.1. Global computer-to-phone market, 2015 – 2021 (USD Billion)
  • 6.4. Computer-to-Computer
    • 6.4.1. Global computer-to-computer market, 2015 – 2021 (USD Billion)

Chapter 7. Global VoIP service Market – End user Segment Analysis

  • 7.1. Global VoIP service market: End user overview
    • 7.1.1. Global VoIP service market revenue share by end user, 2015 and 2021
  • 7.2. Hosted business
    • 7.2.1. Global VoIP service market for hosted business, 2015 – 2021 (USD Billion)
  • 7.3. IP connectivity
    • 7.3.1. Global VoIP service market for IP connectivity, 2015 – 2021 (USD Billion)
  • 7.4. Managed IP PBX
    • 7.4.1. Global VoIP service market for managed IP PBX, 2015 – 2021 (USD Billion)
  • 7.5. Individual consumers
    • 7.5.1. Global VoIP service market for individual consumers, 2015 – 2021 (USD Billion)
  • 7.6. Corporate consumers
    • 7.6.1. Global VoIP service market for corporate consumers, 2015 – 2021 (USD Billion)

Chapter 8. Global VoIP service Market – Regional Segment Analysis

  • 8.1. Global VoIP service market: Regional overview
    • 8.1.1. Global VoIP service market revenue share, by region, 2015 and 2021
  • 8.2. North America
    • 8.2.1. North America VoIP service market revenue, by type, 2015 – 2021, (USD Billion)
    • 8.2.2. North America VoIP service market revenue, by configuration, 2015 – 2021, (USD Billion)
    • 8.2.3. North America VoIP service market revenue, by end user, 2015 – 2021 (USD Billion)
  • 8.3. U.S.
    • 8.3.1.1. U.S. VoIP service market revenue, by type, 2015 – 2021 (USD Billion)
    • 8.3.1.2. U.S. VoIP service market revenue, by configuration, 2015 – 2021 (USD Billion)
    • 8.3.1.3. U.S. VoIP service market revenue, by end user, 2015 – 2021 (USD Billion)
  • 8.4. Europe
    • 8.4.1. Europe VoIP service market revenue, by type, 2015 – 2021
    • 8.4.2. Europe VoIP service market revenue, by configuration, 2015 – 2021 (USD Billion)
    • 8.4.3. Europe VoIP service market revenue, by end user, 2015 – 2021 (USD Billion)
    • 8.4.4. UK
      • 8.4.4.1. UK VoIP service market revenue, by type, 2015 – 2021 (USD Billion)
      • 8.4.4.2. UK VoIP service market revenue, by configuration, 2015 – 2021 (USD Billion)
      • 8.4.4.3. UK VoIP service market revenue, by end user, 2015 – 2021 (USD Billion)
    • 8.4.5. France
      • 8.4.5.1. France VoIP service market revenue, by type, 2015 – 2021, (USD Billion)
      • 8.4.5.2. France VoIP service market revenue, by configuration, 2015 – 2021, (USD Billion)
      • 8.4.5.3. France VoIP service market revenue, by end user, 2015 – 2021, (USD Billion)
    • 8.4.6. Germany
      • 8.4.6.1. Germany VoIP service market revenue, by type, 2015 – 2021, (USD Billion)
      • 8.4.6.2. Germany VoIP service market revenue, by configuration, 2015 – 2021, (USD Billion)
      • 8.4.6.3. Germany VoIP service market revenue, by end user, 2015 – 2021, (USD Billion)
  • 8.5. Asia Pacific
    • 8.5.1. Asia Pacific VoIP service market revenue, by type, 2015 – 2021 (USD Billion)
    • 8.5.2. Asia Pacific VoIP service market revenue, by configuration, 2015 – 2021 (USD Billion)
    • 8.5.3. Asia Pacific VoIP service market revenue, by end user, 2015 – 2021, (USD Billion)
    • 8.5.4. China
      • 8.5.4.1. China VoIP service market revenue, by type, 2015 – 2021 (USD Billion)
      • 8.5.4.2. China VoIP service market revenue, by configuration, 2015 – 2021 (USD Billion)
      • 8.5.4.3. China VoIP service market revenue, by end user, 2015 – 2021 (USD Billion)
    • 8.5.5. Japan
      • 8.5.5.1. Japan VoIP service market revenue, by type, 2015 – 2021 (USD Billion)
      • 8.5.5.2. Japan VoIP service market revenue, by configuration, 2015 – 2021 (USD Billion)
      • 8.5.5.3. Japan VoIP service market revenue, by end user, 2015 – 2021 (USD Billion)
    • 8.5.6. India
      • 8.5.6.1. India VoIP service market revenue, by type, 2015 – 2021 (USD Billion)
      • 8.5.6.2. India VoIP service market revenue, by configuration,
      • 8.5.6.3. India VoIP service market revenue, by end user, 2015 – 2021 (USD Billion)
  • 8.6. Latin America
    • 8.6.1. Latin America VoIP service market revenue, by type, 2015 – 2021 (USD Billion)
    • 8.6.2. Latin America VoIP service market revenue, by configuration, 2015 – 2021 (USD Billion)
    • 8.6.3. Latin America VoIP service market revenue, by end user, 2015 – 2021 (USD Billion)
    • 8.6.4. Brazil
      • 8.6.4.1. Brazil VoIP service market revenue, by type, 2015 – 2021 (USD Billion)
      • 8.6.4.2. Brazil VoIP service market revenue, by configuration, 2015 – 2021 (USD Billion)
      • 8.6.4.3. Brazil VoIP service market revenue, by end user, 2015 – 2021 (USD Billion)
  • 8.7. Middle East and Africa
    • 8.7.1. Middle East and Africa VoIP service market revenue, by type, 2015 – 2021 (USD Billion)
    • 8.7.2. Middle East and Africa VoIP service market revenue, by configuration, 2015 – 2021 (USD Billion)
    • 8.7.3. Middle East and Africa VoIP service market revenue, by end user, 2015 – 2021 (USD Billion)

Chapter 9. Company Profile

  • 9.1. Viber Media S.r.I.
    • 9.1.1. Overview
    • 9.1.2. Financials
    • 9.1.3. Type portfolio
    • 9.1.4. Business strategy
    • 9.1.5. Recent developments
  • 9.2. InPhonex LLC
    • 9.2.1. Overview
    • 9.2.2. Financials
    • 9.2.3. Type portfolio
    • 9.2.4. Business strategy
    • 9.2.5. Recent developments
  • 9.3. Vonage Holdings Corp
    • 9.3.1. Overview
    • 9.3.2. Financials
    • 9.3.3. Type portfolio
    • 9.3.4. Business strategy
    • 9.3.5. Recent developments
  • 9.4. Microsoft Corporation (Skype)
    • 9.4.1. Overview
    • 9.4.2. Financials
    • 9.4.3. Type portfolio
    • 9.4.4. Business strategy
    • 9.4.5. Recent developments
  • 9.5. AT&T
    • 9.5.1. Overview
    • 9.5.2. Financials
    • 9.5.3. Type portfolio
    • 9.5.4. Business strategy
    • 9.5.5. Recent developments
  • 9.6. Nextiva, Inc.
    • 9.6.1. Overview
    • 9.6.2. Financials
    • 9.6.3. Type portfolio
    • 9.6.4. Business strategy
    • 9.6.5. Recent developments
  • 9.7. Sprint Corporation
    • 9.7.1. Overview
    • 9.7.2. Financials
    • 9.7.3. Type portfolio
    • 9.7.4. Business strategy
    • 9.7.5. Recent developments
  • 9.8. 8×8 Inc
    • 9.8.1. Overview
    • 9.8.2. Financials
    • 9.8.3. Type portfolio
    • 9.8.4. Business strategy
    • 9.8.5. Recent developments
  • 9.9. RingCentral, Inc
    • 9.9.1. Overview
    • 9.9.2. Financials
    • 9.9.3. Type portfolio
    • 9.9.4. Business strategy
    • 9.9.5. Recent developments
  • 9.10. Vonage Holdings Corporation
    • 9.10.1. Overview
    • 9.10.2. Financials
    • 9.10.3. Type portfolio
    • 9.10.4. Business strategy
    • 9.10.5. Recent developments

List of Tables

1. VoIP services market: Market snapshot
2. Type of VoIP services market
3. Drivers of global VoIP services market: Impact analysis
4. Restraints of global VoIP services market: Impact analysis
5. Global VoIP services type on capacity, 2015
6. North America VoIP services market revenue, by type, 2015 – 2021 (USD Billion)
7. North America VoIP services market revenue, by configuration, 2015 – 2021 (USD Billion)
8. North America VoIP services market revenue, by end user, 2015 – 2021 (USD Billion)
9. U.S VoIP services market revenue, by type, 2015 – 2021 (USD Billion)
10. U.S. VoIP services market revenue, by configuration, 2015 – 2021 (USD Billion)
11. U.S VoIP services market revenue, by end user, 2015 – 2021 (USD Billion)
12. Europe VoIP services market revenue, by type, 2015 – 2021 (USD Billion)
13. Europe VoIP services market revenue, by configuration, 2015 – 2021 (USD Billion)
14. Europe VoIP services market revenue, by end user, 2015 – 2021 (USD Billion)
15. UK VoIP services market revenue, by type , 2015 – 2021 (USD Billion)
16. UK VoIP services market revenue, by configuration, 2015 – 2021 (USD Billion)
17. UK VoIP services market revenue, by end user, 2015 – 2021 (USD Billion)
18. France VoIP services market revenue, by type, 2015 – 2021 (USD Billion)
19. France VoIP services market revenue, by configuration, 2015 – 2021, (USD Billion)
20. France VoIP services market revenue, by end user, 2015 – 2021 (USD Billion)
21. Germany VoIP services market revenue, by type, 2015 – 2021 (USD Billion)
22. Germany VoIP services market revenue, by configuration, 2015 – 2021, (USD Billion)
23. Germany VoIP services market revenue, by end user, 2015 – 2021 (USD Billion)
24. Asia Pacific VoIP services market revenue, by type 2015 – 2021 (USD Billion)
25. Asia Pacific VoIP services market revenue, by configuration, 2015 – 2021 (USD Billion)
26. Asia Pacific VoIP services market revenue, by end user, 2015 – 2021 (USD Billion)
27. China VoIP services market revenue, by type, 2015 – 2021 (USD Billion)
28. China VoIP services market revenue, by configuration, 2015 – 2021 (USD Billion)
29. China VoIP services market revenue, by end user, 2015 – 2021 (USD Billion)
30. Japan VoIP services market revenue, by type, 2015 – 2021 (USD Billion)
31. Japan VoIP services market revenue, by configuration, 2015 – 2021 (USD Billion)
32. Japan VoIP services market revenue, by end user, 2015 – 2021 (USD Billion)
33. India VoIP services market revenue, by type, 2015 – 2021 (USD Billion)
34. India VoIP services market revenue, by configuration, 2015 – 2021 (USD Billion)
35. India VoIP services market revenue, by end user, 2015 – 2021 (USD Billion)
36. Latin America VoIP services market revenue, by type – 2021 (USD Billion)
37. Latin America VoIP services market revenue, by configuration, 2015 – 2021 (USD Billion)
38. Latin America VoIP services market revenue, by end user, 2015 – 2021 (USD Billion)
39. Brazil VoIP services market revenue, by type – 2021 (USD Billion)
40. Brazil VoIP services market revenue, by configuration, 2015 – 2021 (USD Billion)
41. Brazil VoIP services market revenue, by end user, 2015 – 2021 (USD Billion)
42. Middle East and Africa VoIP services market revenue, by type – 2021 (USD Billion)
43. Middle East and Africa VoIP services market revenue, by configuration, 2015 – 2021 (USD Billion)
44. Middle East and Africa VoIP services market revenue, end user, 2015 – 2021 (USD Billion)


List of Figures

1. Market research process
2. Market research methodology
3. Global VoIP services market revenue and revenue, 2015 – 2021  (USD Billion)
4. Global VoIP services market, price trend , 2015 – 2021 (USD Billion)
5. Porter’s Five Forces analysis for VoIP services market
6. VoIP services : Market attractiveness analysis, by type segment
7. VoIP services : Market attractiveness analysis, by configuration segment
8. VoIP services : Market attractiveness analysis, by end user segment
9. VoIP services : Market attractiveness analysis, by region segment
10. Company market share analysis, 2015
11. Global VoIP services market revenue share, by type, 2015 and 2021
12. Global domestic VoIP calls market, 2015-2021 (USD Billion)
13. Global international long distance VoIP calls market, 2015-2021 (USD Billion)
14. Global VoIP services market revenue share, by configuration, 2015 and 2021
15. Global phone-to-phone market, 2015-2021 (USD Billion)
16. Global computer-to-phone market, 2015-2021 (USD Billion)
17. Global computer-to-computer market, 2015-2021 (USD Billion)
18. Global VoIP services market revenue share, by end user, 2013 and 2021
19. Global VoIP services market for hosted business end user, 2015-2021 (USD Billion)
20. Global VoIP services market for IP connectivity end users, 2015-2021 (USD Billion)
21. Global VoIP services market for managed IP PBX end users, 2015-2021 (USD Billion)
22. Global VoIP services market for individual consumers end users, 2015-2021 (USD Billion)
23. Global VoIP services market for corporate consumers end users, 2015-2021 (USD Billion)


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